Privacy Policy

This privacy policy explains how Your VA Guide collects, uses and protects your personal information when you visit our website, sign up for our free resources, or join our membership.

Your VA Guide is a trading name of Carol Jamieson, a sole trader based in the United Kingdom. We are registered with the Information Commissioner's Office (ICO), registration number ZB514092.

If you have any questions about this policy or your personal data, you can contact us at hello@yourvaguide.com.

The information we collect

We may collect and process the following information:

• Your name and email address, when you sign up for a free resource, subscribe to our emails, or join the membership.
• Account details, such as your login information, when you create a member account.
• Payment information, when you join the membership. Payments are processed securely by our payment provider, and we do not see or store your full card details.
• Information about how you use our website, collected through cookies and similar technologies (see Cookies below).
• Any information you choose to share when you contact us.

How we use your information

We use your information to:

• Send you the free resources you have requested.
• Provide and manage your membership and account.
• Take payment for the membership.
• Send you emails you have signed up to receive, such as our welcome sequence and updates.
• Respond to your questions and provide support.
• Keep our website secure and improve how it works.
• Meet our legal and accounting obligations.

Our legal bases for using your information

Under UK data protection law, we rely on the following legal bases:

• Consent, for sending you marketing emails. You can withdraw your consent at any time.
• Contract, for providing your membership and taking payment.
• Legitimate interests, for keeping our website secure and improving our services.
• Legal obligation, for meeting our tax and accounting duties.

Sharing your information

We do not sell your personal information. We share it only with trusted providers who help us run our business, including:

• Squarespace, which hosts our website, manages our email marketing and processes payments.
• Our payment provider, which processes membership payments securely.
• Google reCAPTCHA, which helps protect our forms from spam.

These providers only use your information to provide their services to us. Some of them are based outside the UK, which means your information may be transferred internationally. Where this happens, we take steps to make sure your information stays protected in line with UK data protection law.

Cookies

Our website uses cookies and similar technologies to help it work properly, remember your preferences and understand how the site is used. You can control or delete cookies through your browser settings. Some cookies are essential for the site to function, so turning these off may affect how the site works.

How long we keep your information

We keep your personal information only for as long as we need it for the purposes set out in this policy, or for as long as the law requires. If you cancel your membership or unsubscribe, we keep only what we need to meet our legal obligations and remove the rest within a reasonable time.

Your rights

Under UK data protection law, you have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct information that is wrong or incomplete.
• Ask us to delete your information, where there is no legal reason for us to keep it.
• Ask us to restrict or object to how we use your information.
• Ask us to transfer your information to another provider.
• Withdraw your consent to marketing at any time, using the unsubscribe link in our emails or by contacting us.

To use any of these rights, please email us at hello@yourvaguide.com.

Complaints

If you have a concern about how we handle your personal information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. When we do, we will change the date at the top of this page.

Contact us

If you have any questions about this privacy policy, please email hello@yourvaguide.com.